The New Support Ticketing System

Any­one who is involved with embed­ded soft­ware develop­ment runs into chal­lenges dur­ing their process from time to time. If you are an iSYS­TEM cus­tomer and using our tools, this is when you might decide to con­tact our Tech­ni­cal Sup­port depart­ment.
Until now, the most com­mon point of con­tact was through email. We are now mov­ing away from emails and intro­duc­ing a new tick­et­ing sys­tem for han­dling your sup­port requests.
We will explain why we’re mov­ing towards a new sys­tem for han­dling tech­ni­cal sup­port, the ben­e­fits it brings to you, how the actu­al sys­tem works, and in the end, we’ll sub­mit a real tick­et.

Who:
Davor Vertelj, Tech­ni­cal Sup­port Man­ag­er, iSYS­TEM Labs

About iSYSTEM

We empow­er embed­ded soft­ware engi­neers to do it right!

Our Blue­Box Tech­nol­o­gy stands for fast and easy micro­con­troller access via any kind of debug inter­face. Com­ple­ment­ed with inte­grat­ed develop­ment and test soft­ware winIDEA/testIDEA it pro­vides access to on-tar­get tim­ing infor­ma­tion. Embed­ded soft­ware engi­neers can review appli­ca­tion tim­ing, ana­lyze real-time oper­at­ing sys­tem states, and under­take code cov­er­age to prove that their prod­ucts do what they were built to do.