Hard­ware­Care is a ser­vice that min­i­mizes equip­ment down­time by quick­ly pro­vid­ing replace­ment units in case of fail­ure.

• The replace­ment part is shipped as soon as Return Mer­chan­dise Autho­riza­tion (RMA) num­ber is issued.
• Typ­i­cal deliv­ery time: 1 to 3 busi­ness days.
• The defec­tive part must be returned to TASKING.

The table below com­pares Stan­dard War­ran­ty and Hard­ware­Care, high­light­ing dif­fer­ences in down­time, cov­er­age, and project risk.

	Stan­dard war­ran­ty	Hard­ware­Care
Replace­ment / Repair ship­ment	3 weeks typ­i­cal	1–3 busi­ness days
Risk for project delays	High	Min­i­mal
Cov­er­age dura­tion	Not cov­ered	Active Hard­ware­Care con­tract
Elec­tri­cal dam­age	Not cov­ered	Upfront replace­ment + free repair
Mechan­i­cal dam­age	Lim­it­ed to war­ran­ty cases	Upfront replace­ment
Repair costs	Lim­it­ed to war­ran­ty cases	Free for Stan­dard war­ran­ty + extend­ed Hard­ware­Care cov­er­age

Hard­ware Care can be pur­chased at the time of orig­i­nal part pur­chase, or at a later time.

Hard­ware­Care is avail­able for:

• iC7 Blue­Box
• iC7-relat­ed prod­ucts, when used with iC7 Blue­Box:
  • Active Probes
  • ADIO Add-on Mod­ules
  • CAN/LIN Add-on Mod­ules

Hard­ware­Care ser­vice is avail­able regard­less of the age of the hard­ware. ​

• If the Blue­Box sys­tem remains licensed (the license being stored in the Blue­Box) with­out inter­rup­tion since ini­tial acti­va­tion, the Stan­dard War­ran­ty is grant­ed, regard­less of the pur­chase date.
• If the defec­tive part is not returned to TASKING, an invoice will be issued upon the next renew­al of the Maintenance/HardwareCare con­tract.
• The replace­ment part retains all the license and main­te­nance fea­tures of the orig­i­nal part, but its ser­i­al num­ber will be dif­fer­ent.